Review Time
Came to sort out some quick credit needs and the staff actually explained everything well which I appreciated. But their app sef, it kept timing out whenever I tried to check my balance or make a transfer and I had to keep going back to the branch like it was 2010. The interest rates are reasonable I won't lie but if your app can't function properly how do you call yourself pioneering anything in payments. Mixed feelings on this one because the service is there but the technology side is holding them back badly.
Wasn't even planning to come but my guy at work kept saying they sorted his credit application in like two weeks so I decided to try. The whole process with them was straightforward sha — they explained everything about how their payment system works and didn't make it confusing like some places do. What got me was that the staff person handling my stuff actually followed up without me having to chase them, which sef doesn't happen often these days. For someone who deals with paperwork all day in engineering, I appreciated that they kept things moving without the usual Nigerian government office vibe.
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Carbon is a digital bank providing financial services including credit, high-yield savings, and investment products.
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