Came to sort out asset protection last year and their coverage plans were actually straightforward to understand, which I appreciated. The thing that got me vexed sha was when I needed to file a claim after some items got damaged, the whole process dragged for months and I had to call them multiple times before anyone took me seriously. Their staff at the office were polite enough but seemed confused about their own procedures half the time. I'm keeping the policy because the protection itself is decent, but I'm not rushing to tell people about them based on how they handled my claim.
