Long time customer dropping a review finally because I've been using Nigeria Re for my office insurance matters for almost three years now and they've always sorted me out when it counts. The staff are genuinely helpful and they know their job well sha but my complaint is simple: getting information from them is like pulling teeth. Last month I needed clarity on a policy renewal and had to call four times before someone actually picked up to explain things properly. For a reinsurance company handling serious business they really need to improve how they respond to customer inquiries because waiting days for a callback is not acceptable.
