Came against my better judgment because my business needed some audit advice and I heard EY was solid. The consultants who finally sat with me were sharp sha, knew exactly what they were talking about and explained everything clearly. But getting to that point was a whole process — took weeks to even get someone to return my calls and understand what I needed, and when I eventually got the service it felt rushed like they had ten other clients waiting. For what they charge and the reputation they have, the customer service side needs serious work abeg.
