Wasn't enthusiastic about trying their e-gov solutions honestly, but my office needed help streamlining our document processing and they came recommended. The initial consultation was thorough and the team understood our requirements well sha, but implementation took longer than promised and there were communication gaps when issues came up. Their system works when it works, but we've had downtime that affected our operations and nobody seemed in a hurry to resolve it. For what we're paying, I expected better support and faster response times — right now I'm still deciding if we should stick with them or look elsewhere.
