Used to be my go-to but recently had to file a claim and the whole process took longer than it should have. The staff were helpful when I finally got through to someone but getting them on the phone in the first place was the real wahala - kept transferring me between departments. That said the coverage they gave me is solid and better than what I was paying before, so I can't complain too much. Just wish their customer service was as sharp as their policies.
